Few days ago, I had this phone conversation with a client (whose identity I will not divulge) complaining and asking a lot of questions why they received a notice regarding their account’s status.
I mean, it was just normal for me to entertain numerous clients with the same cases everyday but the way she sounded and how she reacted during the whole conversation kinda pissed me off. 
She threw a lot of complaints and was also insisting to have some information which I can’t give to her due to some office protocols that I need to follow. She got upset and didn’t buy any of my explanations and told me with a fake American accent – “Are you sure? That’s so ridiculous!” 
Then she was saying after that she have talked to some personalities from our head office, with a tone - ‘kilala mo ba si ganito, ganyan?’
The whole time she was speaking in English as if like she was talking to a foreigner, I don’t see any wrong with it, but I just feel that she was overdoing it, kumbaga may yabang factor.
Our conversation ended after I handed the phone to my supervisor. And guess what, my supervisor and I share the same sentiments towards that client. I don’t think that she have to talk that way.
Look, it’s not about her speaking-too-much-English-with-an-accent issue. I even envy her for that. I’ve learned that she’s an agent in a call center; she for sure deals with clients too. Maybe she was just too bothered with their account, I could understand her for that, but given that her job requires a lot of courtesy for her clients, she might as well have showed some to me though. Hope she’ll not encounter a client like her hehehe just kidding… 
‘Are you sure? That’s so ridiculous!’ – I made this an expression of that day. 
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